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You can get an estimate online, or you can call our service center. We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle.
No! By law, if someone is responsible for paying for damages to your vehicle, they must pay all reasonable costs based upon market pricing in your area. You have the right to select who repairs your vehicle and they must provide a written estimate to the payer. It is the responsibility of the payer of damages, not you, to monitor the costs. If the payer wants to compare pricing for auto body repairs they must do so on their own time and expense to have other shops give additional estimates. Your only responsibility is selecting a quality shop that uses quality parts to fix your vehicle.
An estimate written by a qualified estimator should take an average of twenty minutes or less. It is important to make sure that all estimates are itemized and computer-based- a non-itemized, hand-written estimate is not acceptable documentation of necessary repairs. Make sure that the shop uses a computer-based estimating system and provides you with an itemized copy of their estimate.
If your insurance adjuster already came to look at your vehicle you are able to call and schedule the repairs, you can fax or email us a copy, drop it off, or give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from their original estimate.
Yes, it is your responsibility, and your right, to choose who will repair your vehicle.
Absolutely Not. This is a practice known as “steering”- when the insurance company tries to convince you to use one of their program shops and can often cross a gray area of legality in most states. Most states have legislation outlawing this practice although in many cases the insurance companies ignore it. “Steering” is prevalent because in some cases the insurance companies have negotiated with certain shops for discounts and price guarantees. In this circumstance, an effort to control costs may compromise the safety and quality of your repair! Ultimately, it is your decision who repairs your vehicle. As for additional costs, the insurance company paying for repairs is required by law to pay the “market rates” based upon your location. As long as the shop follows industry repair guidelines and pricing, the insurance company will pay all costs relating to damages, less your deductible.
Post Repair Care
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
- Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.